Customer care
Shipping &
returns, considered.
Every SAK order is handled with the care expected of a piece chosen to be kept, gifted, and worn often.
For eligible, unworn pieces in their original presentation.
Last updated: July 2026
01 / Delivery
Shipping
SAK Jewels supports deliveries across the UAE. Complimentary UAE delivery applies to qualifying orders over AED 200. Delivery availability and timing can vary by location and will be confirmed during the order process.
For assistance before ordering, our team can confirm product availability and delivery details through WhatsApp.
02 / Peace of mind
7-day returns
If your piece is not right for you, you may request a return or exchange within 7 calendar days of delivery. Eligible items may be returned for a refund or exchange once they have been received and checked by our team.
03 / Eligibility
What we can accept
- Items must be unused, unworn, and in their original condition.
- Original packaging, certificates, tags, and included components must be returned with the piece.
- Proof of purchase or the order number is required for every return request.
Items that are not eligible
- Customised, engraved, or specially made pieces, unless they arrive faulty.
- Hygiene-sensitive items where protective seals have been removed.
- Items that show wear, damage, alteration, or missing original presentation.
04 / Start a request
How to request a return
- 01
Contact SAK within 7 days of delivery with your order number and the reason for the request.
- 02
Our team will confirm eligibility and share the next steps for returning the item.
- 03
Once received and inspected, we will arrange the approved refund or exchange.
Need assistance?
We are here to help.
For return requests, product questions, or delivery support, contact our customer care team with your order number.